AUTUMN BOUQUET

OUR GUARANTEE

Every order is important to us because we know how important it is to you. Hence, we work really hard to please every customer with beautiful flowers and friendly customer service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries.

Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately, and we will promptly take the appropriate action.

SUBSTITUTION POLICY

Fresh Flowers:  We are committed to delivering your flower gift on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and colour combinations.

In single-variety arrangements, the variety will take precedence over colour. For instance, if an order is for yellow daisies, they will substitute another colour of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type but may substitute with another colour. Containers for plants will be as close as possible.

Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

DELIVERY POLICY

Specific Times: We are unable to guarantee delivery at a specific time. However, we do our best to meet your delivery request. Your order is unique as each and every arrangement is; therefore it needs to be designed, packed and made ready for the delivery. Simply, we need time to do it and be able to send it with our delivery person or service. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request. If your request can't be met, we will let you know.

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbour, or leave a message for the recipient to call to arrange for delivery.

Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.

Click here to visit our delivery page.

DUE TO THE ONGOING COVID-19 SITUATION, WE ARE FACING SEVERE LIMITATIONS IN RECEIVING IMPORTED FLOWERS. WE HAVE NO CHOICE OTHER THAN MAKING SUBSTITUTIONS WITH LOCAL FRESH FLOWERS. WE ARE COMMITTED TO PROVIDING THE BEST POSSIBLE BEAUTIFUL AND FRESH SUBSTITUTE. WE THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION DURING THIS DIFFICULT TIME.

416-Flowers makes sure to deliver exactly what you order. Occasionally some flowers may not be in season or may not be available. If this is the case, we will substitute with a similar flower of equal or greater value. We will maintain the integrity of the colour scheme, and do our best to preserve the look and feel of the arrangement that was originally ordered. If a container, balloon, teddy bear, etc. is not available, we will substitute with a similar item of equal or greater value. We ensure great care and attention is given in the preparation of all of our orders.